At Wellstack, we want you to receive the products you ordered in good condition. This policy explains when a return, replacement, cancellation or refund may be requested for purchases made through our website.
Because our products are intended for consumption, returns are subject to hygiene and product-safety requirements. However, eligible issues involving damaged, defective, incorrect, expired or missing products will be reviewed fairly.
Returns are accepted for review when a product arrives damaged, defective, incorrect, expired or otherwise materially different from what was ordered.
For food-supplement products, we generally do not accept change-of-mind returns once an order has been delivered. Products that have been opened, used or unsealed cannot ordinarily be returned for a change of mind because of hygiene and safety considerations.
This restriction does not affect any rights or remedies available to you under applicable law.
If your order arrives damaged, defective or incorrect, contact us at support@wellstack.co.in within 48 hours of delivery.
Please provide:
Please retain the product and its original packaging until the issue has been resolved.
We will review your request and, where the claim is accepted, arrange an appropriate resolution, which may include a replacement or refund depending on the circumstances and applicable law.
Do not consume a product if its packaging or seal appears compromised in a way that may affect product safety.
If you receive an expired product, a product that does not match the applicable product information, or an order with missing items, contact us at support@wellstack.co.in within 48 hours of delivery.
Include your order number, photographs where applicable and a clear description of the issue.
We will investigate the matter and communicate the appropriate resolution, including a replacement or refund where applicable.
Please choose your products carefully before placing an order.
For hygiene and safety reasons, we do not ordinarily accept change-of-mind returns for food supplements after delivery. Opened, used or unsealed products are not eligible for change-of-mind returns.
If you need to cancel an order before dispatch, contact us as soon as possible under the cancellation terms below.
These conditions do not override any rights you may have under applicable law.
If you wish to cancel an order, contact support@wellstack.co.in as soon as possible, providing your order number.
We will check whether the order can be cancelled before dispatch.
If the order has already been dispatched, cancellation through our normal order-processing system may no longer be possible. Contact our support team to discuss the available options.
If an order is successfully cancelled and payment has been collected, the applicable refund will be initiated through the original payment method or another lawful and mutually appropriate method.
Any cancellation charges, where legally applicable, will be communicated before they are applied.
If your refund request is approved, we will initiate the refund through the original payment method wherever possible, or through another lawful and mutually appropriate method.
We will initiate an approved refund within 5–7 business days of approval. The time taken for the amount to appear in your account may depend on your bank, card issuer, payment provider or other financial institution.
We will communicate the refund status and any relevant processing details to you.
For eligible refunds on Cash on Delivery orders, we may request your bank account details or other payment information needed to process the refund.
Provide these details only through our official customer-support channel. We will never ask you to disclose your payment PIN, OTP or account password to process a refund.
Once the refund method has been verified, we will initiate the approved refund within 5–7 business days.
Where a return or replacement is approved because the product arrived damaged, defective, incorrect, expired or otherwise due to an issue attributable to us, we will communicate the return or collection arrangements and applicable shipping responsibility.
If a return is permitted for another reason, any applicable return shipping charges will be communicated before the return is completed.
Do not send products back without contacting our support team and receiving return instructions.
For orders placed using a discount, coupon or promotional offer, any eligible refund will be calculated based on the amount actually paid for the affected product or order, taking into account the circumstances of the refund and applicable law.
Where an order contains multiple products, a refund for an individual item will be calculated with reference to the amount paid for that item and any applicable allocation of discounts.
The treatment of bundled products, free gifts and promotional offers will be explained where relevant. Any such treatment remains subject to applicable consumer law.
To request assistance, email support@wellstack.co.in within 48 hours of delivery for damaged, defective, incorrect, expired or missing items.
Please include:
Our team will review your request, contact you if additional information is needed and communicate the next steps.
For returns, replacements, cancellations or refunds, contact:
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